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Reviews

152
17
4
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4.9
173 REVIEWS

Our customers love the quality flooring and service they receive. Learn more about the fantastic experiences they have had.

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Julie Howerter

2 weeks ago

Staff Carpet was very easy to work with and provide assistance in picking out the best flooring and backsplash for my kitchen remodel.

Response from business
Hi, Julie. Thank you so much for leaving us a stellar review!

Genevieve Neal

2 weeks ago

It's always a pleasure to work with a family-run business and Staff Carpet is no exception. They helped me to source exactly the white oak flooring I was looking for, and from placing my order to delivery, everything was as easy as possible! I would definitely do business with Staff again.

Response from business
Hi, Genevieve. Your feedback is highly appreciated. Thank you for the review!

Divinia Metzger

2 weeks ago

My experience was very good from start to finish. I had good service From Zach, from picking out carpet and changing my decision on what I really needed In the way of carpeting for three rooms. I needed pet friendly and I found it at a price color that I could live with. Jason was the person that measured the three rooms and he was very personable and accurate. On the day of insulation I believe four guys were here and they moved furniture of course I had my clutter out of the way already. I believe that only took less than 4 hours to have all three rooms done and furniture large items put back in place. Thank you staff carpet for hiring very dependable reliable and personable staff. My choices were many and the price was good. Dee, Hickey -Metzger

Response from business
Hi, Divinia. We appreciate the kind words and are glad we could provide you with a positive experience!

Amber Krager

2 weeks ago

Response from business
Hi, Amber. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Peggy Watts

2 weeks ago

I got new LVP flooring for LR,DR, and hallway. There was a promotion for complimentary carpet removal and moving the furniture. So it was a great deal! Flooring looks great! Installation went flawlessly;Sean did a great job and kept things cleaned up!

Response from business
Hi, Peggy. Thanks for taking the time to share your positive experience. We truly appreciate it!

Donna Sommers

2 weeks ago

Response from business
Hi, Donna. Your feedback is highly appreciated. Thank you so much for the review!

Semi Semiz

4 weeks ago

We had a very good customer experience with zach. He explained everything in detail and took his time with showing us our options. The installation was done beautifully and I love my new carpet!

Response from business
Hi, Semi. We are thrilled to learn that you had a positive experience with us!

Bill Moore

4 weeks ago

Kim made it easy for us, and Tim, the installer, and his crew were professional and industrious. We are very pleased.

Response from business
Hi, Bill. Thank you so much for leaving us a stellar review!

Pamela Fahey

4 weeks ago

Staff Carpet never disappoints. They stand behind their work and always responds immediately. The service is outstanding! Kim Staff treats everyone like family. The best!

Response from business
Hi, Pamela. Your feedback is highly appreciated. Thank you for the review!

JohnDKeyes

a month ago

Matt was super to work with and the installation team was efficient and good at their job.

Response from business
Hi, Johndkeyes. We appreciate the kind words and are glad we could provide you with a positive experience!

Donna Sturm

2 months ago

My installer did an amazing job!! Alic was my installer and Zach Mast was my salesperson! My only regret is I didn't call them first. The previous installer was a nightmare through a different company. Thank you both Alic and Zach great job!!

Response from business
Donna,We're so happy to hear about your amazing experience with Alic and Zach! Thank you for taking the time to share your feedback and choosing Staff Carpet. Always reach out if we can help you with anything else!

Devohna Burks

2 months ago

I want to let everyone know what a great experience and what a great installer showed up to my home to install my ceramic tile backsplash. Sean McGuire did a fantastic job and was As Nice of a person as I have met. Staff installers rather it be floors or tile have been A+ in my book. I highly recommend staff carpeting and the people they have doing the installations

Response from business
Hi, Devohna. We are thrilled to learn that you had a positive experience with us!

Claudia Warren

3 months ago

The staff are great to work with - very knowledgeable and accommodating. Installations are perfect. Happy to be a returning customer

Response from business
Hi, Claudia. Thank you so much for leaving us a stellar review!

espstorm

3 months ago

Staff carpet is a wonderful place to do business- Kim bends over backwards to make the customer happy. Her service is 2nd to none and I would recommend them highly. Sandy and I both are big Staff Carpet lovers.

Response from business
Hi, Espstorm. Your feedback is highly appreciated. Thank you for the review!

Greg Pettys

3 months ago

Response from business
Hi, Greg. Thank you so much for rating your experience with us so highly!

George Stanton

3 months ago

Everyone was very helpful in the store.

Response from business
Hi, George. We appreciate the kind words and are glad we could provide you with a positive experience!

Eric Tavender

3 months ago

Oh man! Matt at Staff Carpet really helped us find the perfect flooring and when it came to the install, the crew did and amazing job. our floor is so flat and smooth. complete upgrade from what we had before. thanks again Staff Carpet!

Response from business
Hi, Eric. Thanks for taking the time to share your positive experience. We truly appreciate it!

Candi

3 months ago

Excellent customer service. Zach M. has really gone the extra mile to help us.

Response from business
Hi, Candi. We are thrilled to learn that you had a positive experience with us!

Rick McMillen

3 months ago

We really appreciated the time and care Jason McLaughlin took with us. He did a great job. Kind of reminded me of my grandpa.

Response from business
Rick, We are happy to hear about your positive experience with Jason McLaughlin. Thank you for taking the time to share your feedback!

Martin Tintori

3 months ago

Great working with Matt from Staff and carpet looks great

Response from business
Martin, we are so happy to hear that you had a great experience working with Matt. Thank you for taking the time to provide your feedback!

Constance O'Sullivan

4 months ago

Staff Carpet is an excellent place to buy carpet. I have used them for many years. Their staff is wonderful and the installers are fantastic. Great company, locally owned. Zach Mast was so helpful to me.

Response from business
Hi, Constance. We appreciate the kind words and are glad we could provide you with a positive experience!

Elaine Nessler

4 months ago

Staff Carpet is reliable and does excellent work. Very pleased with their work.

Response from business
Elaine, Thank you for taking the time to share your feedback. We are delighted to hear you are pleased with our work. It was our pleasure to help, and we appreciate your trust in us!

John Reilly

4 months ago

Most excellent

Response from business
Hi John, Thank you so much for the 5 stars! We appreciate you taking the time to rate us.

Keith Lillico

4 months ago

Response from business
Hi, Keith. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Lori Smith

4 months ago

Response from business
Lori, Thank you for taking the time to leave a review. We really appreciate the high rating!

Kathi Lambie

4 months ago

Fantastic staff!!

Response from business
Kathi, we are so happy to hear you had a fantastic experience with our staff at Staff Carpet. Thank you for sharing your experience and choosing Staff Carpet!

Karri Devlin

5 months ago

We experienced great customer service with knowledge to help us make the perfect decision about carpet for our bedrooms.

Response from business
Hi, Karri. We are thrilled to learn that you had a positive experience with us!

peggy goone

5 months ago

We had Staff install luxury vinyl flooring. There was a problem with materials that were provided from one of their vendors and we had to have them come back to reinstall the flooring. It was not an easy job, but our installer, Timothy and his team were great. They worked very hard, cleaned up after and did a great job. I would ask for him on any future jobs that I might have. Also, Jason, from Staff was very helpful in making sure that the problems were fixed as they should be. Floors look great.

Response from business
Hi, Peggy. Thank you so much for leaving us a stellar review!

Michael Bushnell

6 months ago

Response from business
Hi, Michael. Thank you so much for rating your experience with us so highly!

Rita Luhtala

6 months ago

Response from business
Hi, Rita. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Deb Turley

6 months ago

Once again I had a great experience with Staff Carpet in choosing my luxury vinyl flooring. I want to thank Jason, Paige and Matt for all of their assistance once again. Definitely recommend Staff Carpet.

Response from business
Hi, Deb! Your feedback is so appreciated. Thank you for the kind review. We love doing business with you!

Jacksyn Geiser

6 months ago

I had a great experience at Staff Carpet. The sales and design team made the process very easy and stress free. Excellent communication, attention to detail, and follow through. Would recommend!

Response from business
Hi, Jacksyn! We appreciate the kind words and are glad we could provide you with a positive experience!

Kris Neuman

6 months ago

Always had a good experience with Staff. Used them many times, over and over. Zach always takes good care of me.

Response from business
Hi, Kris. Thanks for taking the time to share your positive experience. We truly appreciate it!

Mark Zeigler

6 months ago

Fast service, quick turnaround and the best prices I found anywhere in town Kim Staff has it together. I’ll tell you that.

Response from business
Hi, Mark. We are thrilled to learn that you had a positive experience with us! Thanks for choosing Staff Carpet!

Heidi Daly

7 months ago

Kim and her team are amazing! I was very indecisive and unsure of what we needed. Kim came by the house, asked about our lifestyle, gave me options and let me know what she thought would best serve our family. She could not have been kinder or more patient with me! The installers communicated well with me to let me know when they would be there and when they would be done over the 2 day install. And the finished job looks amazing. I wish I would have had Kim help me figure this out years ago!

Response from business
Hi, Heidi! We're happy to hear about your positive experience with Kim and our team at Staff Carpet! It’s exactly what we strive for. Thank you for sharing your feedback and supporting our family owned business.

theresa fulton

7 months ago

Great experience getting flooring for my kitchen from Staff. They were able to source a VCT from Tarkett which is typically installed in high traffic spaces (hospitals, restaurants, etc). The flooring matches the mid century aesthetic of my home, and no doubt will hold up beautifully over time. The install team waws very professional and did a great job cutting the tiles and placing them perfectly (Thanks Travis and and team!). Thanks so much Staff for taking this project on and ensuring I had a great product at a great price for my home. I've received so many compliments on it already!

Response from business
Theresa,Thank you so much for sharing your experience. We are thrilled to hear that you are satisfied with the VCT flooring from Tarkett and the professional installation by our team. Your review and business is much appreciated.

Michael Anaya

7 months ago

Great place

Response from business
Thank you for the 5-star review, Michael! We sincerely value your feedback!

Jason Fuller

8 months ago

All the Staff, especially Zack M. explained everything we needed to know about carpeting and underlay options. Timothy and his crew did a great job on the install. Showed up on time and did a great job, especially job on the stairs. Great value and would highly recommend them to anyone !

Response from business
Jason,We are happy to hear about your positive experience! We enjoy providing product knowledge to our customers. Thank you for your feedback and choosing Staff Carpet. Your project looks awesome!

Barbara Krueger

10 months ago

Another successful experience with picking out the best flooring! Zack Mast is awesome to help you! Makes it quick and easy!

Response from business
We are happy to hear this, Barbara! Thank you for your continued support!

Michael Winters

10 months ago

Response from business
We value your positive feedback, Michael. Thank you for choosing Staff Carpet!

Appi Preusen

12 months ago

Kim and Staff were all very helpful! They took their time and helped me pick out the perfect flooring. Alec did a great job installing the floor. He even had to come back a few times to fix the floor where it had gotten scratched by other workers in the house. He did an excellent job. I am very pleased with my floor and the help and service I received at Staff.

Response from business
Appi,Sharing your positive experience with Kim and Staff Carpet is greatly appreciated. We are happy to hear that Alec did an excellent job installing your floor. Thank you for sharing your feedback and choosing Staff Carpet!

Kathy Schoonover

one year ago

Words do little to express how happy we are with the entire crew at Staff Carpet. From our salesman Zach Mast to the installation team of Wyman and Jimmy, we are forever grateful for their assistance, by turning lemons into lemonade for us! Of course we must praise Staff management/ownership for stepping up and taking care of us, the customer, when we had a Warranty issue that did not have a positive resolution from the manufacturer. We will always highly recommend Staff to our friends and neighbors for all of the flooring needs!

Response from business
Kathy, Thank you, thank you, thank you for your kind review! Providing great customer service is what we strive for and we couldn't be happier to hear that you were provided with just that. Thank you for choosing Staff. As always, we appreciate your business and hope we can work together in the future!

Katie Bussing

one year ago

Highly recommend! Great customer service. Kim helped me pick out the tile for my new bathroom, and I absolutely love it. Also helped me with furniture for my new house, which I love as well. THANK YOU KIM!

Response from business
Katie, Thank you so much for the kind words! We appreciate your continued support and look forward to working together again!

brandi strader

one year ago

We recently remodeled our home and Staff Carpet did a phenomenal job helping pick a beautiful hardwood floor, kitchen backsplash and laundry room backsplash. The installation teams were experts at what they did and were always kind and cleaned up when they left for the day. Kim and team always ensured a beautiful room when it was complete! Thank you for all you did!

Response from business
Thank you so much for the kind words, Brandi! We are so happy to hear you had the wonderful experience we strive to provide. We hope you continue to be happy. Thank you for choosing Staff!

Seth Deibert

one year ago

It was the easiest buying experience I’ve ever had. I dealt with Zach over the phone. In minutes we had what we wanted for the right price and an install date scheduled! I’d recommend Staff Carpet!!!

Response from business
Thank you for taking the time post a review Seth. We appreciate your kind words and business!

John Z

one year ago

Purchased our new floor from Zack Mast. He is great to work with and he helped us find the flooring that worked the best for our application.

Response from business
Thank you for the wonderful review John! It was our pleasure to help you and we are so happy to hear Zach found the application that best fits your space!

Melissa Cook

one year ago

I highly recommend Staff Carpet. They are a valued trade partner of mine and always go out of their way to exceed expectations. I appreciate my salesman Zach Mast immensely. He really cares about his clients and makes sure we are taken care of - even on his days off. Thanks to Zach and the entire Staff team!

Response from business
We really appreciate your kind words Melissa! Providing great customer service is what we strive for and we couldn't be happier to hear that you were provided with just that.Thank you for choosing Staff for all your project needs. We appreciate your business as always!

Courtney Wilbern

one year ago

Love my floors from Staff Carpet! Kim was so helpful when pulling together colors and style to achieve the look I envisioned. Loved my experience !

Response from business
Thank you for the wonderful review, Courtney! We're so happy to help you make your envisions become a reality. We are really appreciative of your business!

Natalie Price

one year ago

I am so grateful for Staff Carpet and for Kim Staff's leadership. Kim is brilliant and helped us find the perfect flooring for our home and our family's needs. It was so evident she had our best interests at heart at every step. The install team of Alic, Chase, and Brandon were so diligent, polite, and great at communicating with us during the process. Words aren't enough to express the value Staff added not just to my home, but to my life by making the process stress-free during a busy season. Everyone was so kind and the finished product is stunning. I absolutely love our floors and Staff has both my trust and my business for life!

Response from business
Thank you, thank you, thank you for your very kind words Natalie! At Staff, we strive for customer service from the start to finish, and we are so happy to hear you got to experience just that.Thank you for your loyal business and we can't wait to serve you again.

Abigail Buoy

one year ago

We were very happy with Staff Carpet during our bathroom remodel. The service was wonderful. Everyone who worked in our home was respectful and really nice. Communication was so easy and we always knew exactly what was going on. We love the work they did and completely love our new bathroom!

Response from business
Thank you for the wonderful review Abigail! We might be biased, but that is one of the cutest project models we ever did see! We truly appreciate your business and hope to serve you again!

Jennifer Snyder

one year ago

Replaced all of our flooring on the main floor in our house a few months ago. The end product is beautiful, communication was great, started on the day they were supposed to, and I was so appreciative that the railing was strategically removed while my kids were away so we didn’t have any injuries.

Response from business
Thank you for the 5 star review Jennifer! Your new flooring looks wonderful and we are happy to hear the installers had your family's safety in mind. We really appreciate your kind words and hope you continue to love your floor.

Rodney Hollenstine

one year ago

Kim and her staff’s attention to details and their commitment to providing excellent customer service makes Staff Carpet the place to go in Springfield when remodeling or building a new home.

Response from business
Thanks for the kind words Rodney! We appreciate your business and hope to serve you again in the future!

Alison Rinaberger

one year ago

I couldn’t have asked for a better experience when building our new home! Kim and her staff went above and beyond to make sure that everything in my new house was “how I imagined it”. From the design help, to the installation everything was seamless!! I can’t recommend Staff carpet enough.

Response from business
Thank you for the wonderful review, Alison! It means everything that you trusted us to make your new build's vision become a reality. We truly appreciate your business and support!

Greg Matthews

one year ago

Staff Carpet’s staff is by far the best to work with! They handle it all, from demo to installation! The girls do the best with helping pick things out! You won’t find better service anywhere in the area!

Response from business
Thank you for the kind review Greg! We are so happy to hear you have had the best experience with Staff. We really appreciate your business!

Molly Delich

one year ago

We just wrapped up our new build last month. I tell everyone that out of all the sub contractors we used for this build.. that Staff blew everyone out of the water in so many ways. We had Staff tile our kids bath, our master shower, a dog bath and our kitchen backsplash. Oh I almost forgot.. our master closet they not only designed but installed as well. Every single employee was exceptional. Their communication is unlike any other contractors. They show up when they say, they work all day(iykyk), they are insanely personable, and efficient while being so incredibly meticulous. I personally reached out to the owner Kim to tell her that her employees are unlike any others in the construction world. She should be so proud to have these men on her team! I feel like it’s rare these days to find people with a true work ethic and every single one of them had just that. Kim herself is always managing the jobs when they’re happening and is unbelievable when it comes to customer satisfaction. She goes above and beyond. I truly can’t say enough good things about Staff. We will forever be customers. Thanks for making our home beautiful and being so great to work with!

Response from business
Molly, thank you so much for the kindest review! We are thrilled to hear you have had the Staff Carpet experience we strive to provide. We hope we can continue to work with you for years to come.

Joan Golemon

one year ago

Remodeled a kitchen, master bath, bedroom and living room. Very professional, helpful and the work done was amazing. Our tile looks awesome as well as all the flooring done. Kim helped me from start to finish and I couldn’t be happier.

Response from business
Thank you for the kind words, Joan! Your kitchen and bathroom look amazing! We are so thankful you trusted us to make your dreams come true!

Ronald Ebbert

one year ago

Had new dog friendly carpet delivered and installed today and I can not say enough about the installer, Paul Roth. It was better than watching TV, he made it look so easy and his movements were never wasted. Impressive. The carpet totally changed the look of the room, turned out that well. Thanks ZS for your help and my constant changing installation dates but between you and Paul, all is good. I got more floors!

Response from business
Thank you for the great review, Ronald! We are so happy to hear you had the Staff Carpet experience from start to finish. We hope to work with you again in the years to come!

Ali Farmer

one year ago

Staff carpet made all of our flooring dreams come true!

Response from business
Thank you for the positive review, Ali! We are happy to be apart of your flooring dreams coming true.

Phillip Walker

2 years ago

Response from business
Thank you for the 5-star review, Phillip!

Mindy Kokaz

2 years ago

My installer, Timothy Beckham and his team were wonderful! They worked very hard, cleaned up after and did a great job. I would definitely recommend them. My floors look great! My sales man Zach Mast was also great.

Response from business
Thank you for the great review and choosing Staff Carpet, Mindy! We hope to serve you again in the future!

Lawrence Wagy

2 years ago

Response from business
Thank you for the review, Lawrence!

Casey Constant

2 years ago

We bought our floors from staff carpet when building our house 4 years. Ago there were what appeared to be some manufactured defects and when we brought this to Kim’s attention she immediately began to rectify the situation and find solutions. She gave us a full credit toward upgraded flooring. We could not be happier about how she handled the situation. Whether you are building a new home or upgrading your flooring we would absolutely recommend Staff Carpet!

Response from business
Thank you so much for the kind words, Casey! We are sorry about the defects, but we are happy to hear you were taken care of in an efficient way! Thank you for choosing Staff!

Meggan Bird

2 years ago

Staff has taken care of me with my last 2 homes. I couldn’t be happier with their service. The owner Kim has amazing customer service and has become part of our family.

Response from business
Thank you for the kind review, Meggan!

jane rebbe

2 years ago

Getting the carpet ordered was simple and quick our salesman Zack was great!! When it came to the installment also a great job from Tim and his crew they were more than great!! They were efficient and paid attention to detail, I would request them the next time we put in flooring five stars all the way!

Response from business
Thank you for the great review, Jane! We aim for a streamlined process and are happy to hear you got to experience that. Thank you for choosing Staff!

Emily Lewis

2 years ago

We have had the pleasure of working with Kim and her team at Staff Carpet on a few occasions. For this most recent occasion it was finishing the flooring in our restaurant. The first time around we simply purchased the flooring and then installed ourselves and the 2nd time around we decided it would be best to let the professionals do it. AMAZING. We were so blown away. Not only were the two gentlemen so incredibly kind and just all around professional- they were so fast and talented! We were in shock at how quickly they accomplished the job and that it was just FLAWLESS. I so wish I would’ve had them install the first time around because it’s so worth it. The flooring just looks amazing all around though. We were impressed with the selection, customer service, and just our all around experience. I highly recommend Staff Carpet for all flooring needs!

Response from business
Thank you for taking the time to write this wonderful review, Emily! We are really appreciative of your continued business, and we can't wait to work with you again!

MK Garner

2 years ago

We had a great experience with the team from Staff (Zach) and also the installers (Tim & team). Aaron helped answer all of our (many) questions and the purchase process was seamless. When it came time for both installs, Tim’s team was so helpful and skillful. The floors look awesome and we are very happy. Thanks to all! (We will post an update in a year or so.)

Response from business
We love to hear this, MK! Thank you for taking the time to share your experience with Staff Carpet. We hope you continue to be happy with your products and we can work together again!

Jane Evans

2 years ago

Response from business
Thank you for the rating, Jane!

Bev Nienhiser

2 years ago

Kim and staff were wonderful to work with when we built a new home. They treated our project as their own, with great suggestions, designs and any help, any time we needed. Their products are superior quality and installers are the same. I’d give 10 STARS if it were an option!

Response from business
Thank you for such kinds words, Bev! We are thrilled to hear you had the Staff Carpet experience we strive to provide for our customers. We appreciate your 10 stars and hope we can work together in the future!

Lindsey Hensley

2 years ago

Kim went above and beyond to help us with picking out the perfect flooring and furniture for our home! She was so fast and thorough throughout the entire process.

Response from business
Thank you for the review, Lindsey! We love hearing of your good experience!

Crista Gebhardt

2 years ago

Kim and her team go above and beyond! We’ve worked with them on both Commercial and Residential and you won’t find better service. No matter how big or small the project is, Staff Carpet can handle it all.

Response from business
We really appreciate your kind review and continued business, Crista! We hope we can continue to make you happy!

njj ghh

2 years ago

they are fantastic, thanks 🙏🏻🙏🏻🙏🏻

Response from business
Thank you for the kind review!

Levin

2 years ago

No Returns: Staff Carpet sells great products and their staff is very friendly. The problem is that they do not allow returns. We ordered tile for a bathroom floor and shower, and ended up with extra boxes. The good news is that Staff Carpet gave us free grout in lieu of refunding the extra tile. Although they did right by us, I felt it necessary to educate the public about their no return policy. We did not order from a catalog. We ordered from floor samples, and we were never told that sales were final until we attempted to return extra boxes of tile at the end of the project. Our next big project is to replace all of the hardwood floors in our entire house. I had planned on purchasing from Staff Carpet because I do try to support local business. But there's no way I can purchase flooring from Staff Carpet knowing I must measure perfectly and install floors throughout an entire house without making mistakes. Way too stressful and impossible for a weekend warrior like myself. When I have saws running and I'm covered in grime and knee-deep in a project, I need extra materials on-site. I can't be running back and forth to the store constantly. If you want to purchase floors and pay to have them installed, I'm sure Staff Carpet is a great choice. For Do-It-Yourself weekend warriors like myself, I'd suggest the big box stores.

Todd Hooker

2 years ago

Response from business
Thank you for the 5-star review!

T Hook

2 years ago

Response from business
Thank you for the rating!

John Gilbert

2 years ago

Response from business
We appreciate your rating, John!

Gail mayer

3 years ago

I love our local Staff carpet. They did an excellent job a few years ago when I re-did my kitchen. I recently needed to make my house safe for my dog after surgery. The staff was super helpful setting me up with mismatched carpet tiles for a discount to help my dog negotiate our house after hip surgery. My dog is making great strides in his recovery since he can walk without worry now. From the salesmen that helped me to the warehouse staff, service was great even though I wasn’t there for a big job. Thanks Staff carpet.

Response from business
We appreciate your kind review, Gail! Thank you for your continued support. We are happy to hear that your pup is recovering well!

Madison Pierce

3 years ago

We have had such a positive experience at Staff Carpet. Kim was very patient, listened to our needs/wants, explained everything and kept us up to date with our order. We love our new flooring in our house! We will use Staff carpet again. Highly recommend!

Response from business
Thank you for your wonderful recommendation, Madison! It was our pleasure to help you and we are so happy to hear you love your flooring!

Andrew Harby

3 years ago

Super easy process from start to finish!

Response from business
Love to hear this, Andrew! Thanks for the review!

Roger Sturgeon

3 years ago

Response from business
Thank you for the 5-star rating, Roger! We appreciate it!

Natasha Lawson

3 years ago

Just when I thought great customer service was a thing of the past, I had the good fortune of dealing with Kim Staff and her amazing staff. I have so much positive feedback to share that I swear this review can turn into a monologue or handbook on how to treat customers. I replaced ALL the flooring in my home with hardwood and tile with the exception of the bathrooms and it was a huge undertaking. I can’t not express enough how “you get what you pay for” rang true throughout this experience. Special thank you to Kim Staff and Paula for your patience, guidance and service. - Natasha

Response from business
Natasha,Thank you, thank you, thank you for your amazing review! Providing great customer service is what we strive for and we couldn't be happier to hear that you were provided with just that. Thank you for choosing Staff for your flooring project! We appreciate your business!

Joshua Stuenkel

3 years ago

Kim and the staff were extremely helpful through the entire process. This is the fourth house I have put Staff flooring in and they continue to provide the highest quality flooring at the best price. The customer service during the installation was amazing!

Response from business
Thank you for continuously choosing Staff for your flooring needs, Joshua! We appreciate you and this review so much!

Matisse Morrison Sr.

3 years ago

Response from business
Thank you for the rating, Matisse!

Brandon Santini Official

3 years ago

Friendly people and great customer service! They made shopping for new vinyl flooring very painless.

Response from business
This is great to hear, Brandon! Thank you for your review! Enjoy your new, vinyl floors!

byron williams

3 years ago

Response from business
Thank you for the 5 star rating, Byron!

Clint Patterson

4 years ago

Kim and her team helped us considerably on an entire home renovation during the pandemic. There literally wasn't a room that they didn't help improve. Kim is knowledgeable, fair, listens to concerns, does the right thing and goes above and beyond to delivery a great finished product. Great people and will use again.

Response from business
Thank you for the wonderful review, Clint! We are so happy to have been able to help with your renovation project. Your home is just lovely!

Carl Sidener

4 years ago

Great service

Response from business
Thank you for the review, Carl!

Rae Martin

4 years ago

I was the lucky recipient of a Christmas Wish from WYMG, Staff Carpet and Henson-Robinson. Staff just finished my new kitchen and guest bathroom floors. They did an amazing job!

Response from business
Thank you for the review, Rae! We are thrilled to hear that you are happy with your new floors! It was such a pleasure meeting you!

Bryce Medford

4 years ago

Response from business
We appreciate the 5 stars, Bryce!

Gregg Reed

4 years ago

Response from business
Thank you for the 5-star rating, Gregg!

chelsea bradford

4 years ago

We are so impressed with Staff Carpet! They will be our first call anytime we need flooring! Kim Staff was incredibly helpful during the entire process. I went in, let her know what I was wanting and I was out the door with a quote and installation appt in probably 15 minutes.

Response from business
Now, that's what we call efficiency! Thanks for your review and for choosing Staff Carpet, Chelsea. We hope you love your new flooring!

RuthAnn Ellison

4 years ago

Very helpfull and polite.

Response from business
Thank you for the review, RuthAnn! We are so happy to hear this!

Kelly Bartels

4 years ago

Tim! I call him the "adult" sales guy. He got me! My goofy, quirky and a bit strange personality. He made picking out my remnants fun fun. And talk about patient,...On the more serious side, It's great to buy from a privately owned business rather than a national chain. Keep the economy local. Come here, it's worth it.

Response from business
Thank you for your awesome review, Kelly! We're glad to hear that your experience at Staff Carpet was fun! Thank you for shopping local.

shelly hoefer

4 years ago

Awesome people! So helpful! Love this place

Response from business
Thanks for coming in, Shelly! We're happy to hear this!

Bree Dodd

4 years ago

Wonderful experience! Very friendly staff and accommodated all needs

Response from business
Thank you for your review, Bre! We appreciate your business!

Rod Remolina

4 years ago

Super friendly and knowledgeable staff. Found a great product at a great price. Ask for Chase. He is awesome.

Response from business
Thank you for your kind words, Rod! We are happy to hear that you found what you were looking for and that Chase was such a great help!

Ally Kelley

4 years ago

Staff Carpet did the flooring and tile work for our entire house. Kim helped us narrow down the endless options and had some great design ideas. Very happy with the results. Staff was easy to work with, friendly people, and I’d use them again.

Response from business
Ally, thank you for taking the time to write this review! We are so appreciative of your business. Enjoy your new flooring and tile!

JASON LEMAR

4 years ago

Needed some carpet for the basement family room. Tim and the Staff group were fantastic and friendly. Quick professional service!

Response from business
We are so happy to hear this, Jason! Thank you for your business and for your awesome review! Enjoy the new carpet!

khris woods

4 years ago

Its where I get all my carpet hardwood and vinyl flooring Zack mast is the man!

Response from business
Thanks for the review and for being a repeat customer, Khris! We appreciate your business!

Jenny Wyzard

4 years ago

Response from business
Thanks for the awesome rating, Jenny!

Madison Hannah

4 years ago

Tim was super helpful getting my flooring project started! The process has been fun and easy!

Response from business
We love to hear this, Madison! Shopping for flooring should be fun and we're so happy Tim was able to help get you started!

Miranda Scott

4 years ago

Extremely helpful staff! No pressure to buy. Thank you for all of your help.

Response from business
Thank you for coming in, Miranda! We appreciate your business!

Brad Patterson

4 years ago

Super helpful and friendly!!

Response from business
Thank you for the review, Brad! We're so happy to hear this!

Amy Winters

4 years ago

Response from business
Thank you for the rating, Amy!

Lisa Carroccio

4 years ago

Great service. Love the carpet.

Response from business
We are so happy to hear this, Lisa! Enjoy your new carpet!

Candace Romaker

4 years ago

Staff was awesome. Tim was great to work with!!

Response from business
Thank you, Candace! We're happy to hear it!

MT

4 years ago

Beautiful work from start to finish! Great selection of flooring. A special thank you to Kim, Zach and Colin!

Response from business
Thank you for the review, Mary! We will be sure to pass the thank you along! Enjoy your beautiful, new floors!

V. Hen

5 years ago

Highly recommend staff carpet! Our experience in working with staff carpet (Kim) on our master bath remodel was such a great and positive experience from start to finish! Their dedication to quality service, experience in the field, and wide variety of the latest trends and products is what sold us! In addition to our bath remodel, they also installed three rooms of carpet within our home. Many “THANKS” to everyone at staff carpet for making our home our happy place!

Response from business
Thank you for your recommendation! Helping make your home your happy place is something we strive for! Enjoy your new bathroom and carpet!

R D

5 years ago

Very friendly and helpful staff without being pushy. Took time to listen to what we wanted and then made suggestions.

Response from business
Thank you for your review, Rick and for choosing us to help you with your flooring needs! We appreciate your support!

Alan Franklin

5 years ago

We purchased flooring for a self installed whole home remodel. The staff were easy to work with and John Staff went above and beyond. Loading was easy as we backed our truck into the loading dock and they pallet loaded with a fork lift.

Response from business
Thank you for the thoughtful review, Alan! We are thrilled to hear about your experience with us!

Ron Oller

5 years ago

Great service. At both ends sales and service. Installer did very good job laying carpet. Was friendly and professional. Would recommend them

Response from business
We love hearing this, Ron! Thank you so much for your review. Enjoy your new carpet!

Cheryl Powell

5 years ago

Love this place! Zach is great!!!!

Response from business
Thank you, Cheryl!! We are so happy to hear this! Thanks for the review!

Mark Myers

5 years ago

Very knowledgeable efficient and friendly staff excellent products

Response from business
This is awesome to hear, Mark! Thanks for the review!

Henry Humphries

5 years ago

Response from business
Thank you for the 5 stars, Henry! We appreciate it!

Kraig Pigarsch

5 years ago

Response from business
Thank you for the rating, Kraig!

Larry McDevitt

5 years ago

Sorry wasn't what I was expecting. No prices on anything 🤔

Response from business
Larry,Thank you so much for your feedback. We strive to give our customers the best deal that we can when they come into Staff Carpet. With prices constantly changing and certain values that we can offer, we have found it best to provide pricing on the spot for our customers. If you ever need anything in the future, please do not hesitate to give us a chance. 😊Thank you, Kim Staff

Cindy Ridgeway

5 years ago

Great prices and the service is point on

Response from business
This is great to hear, Cindy! Thank you for your review!

Robert Fox

5 years ago

Response from business
Thank you for the rating, Robert!

Colton Romines

5 years ago

Response from business
Colton, thank you for your rating!

Christie Matthews

5 years ago

Response from business
Thank you for the rating, Christie!

Frank Watts

5 years ago

Response from business
Thank you for the 5 stars, Frank!

Mark Miller

5 years ago

Response from business
Thank you for the rating, Mark!

Marianne Zarndt

5 years ago

Kim is the best! I can always find what I need at Staff Carpet. Great selections and deals!

Response from business
Thank you for your review, Marianne! We are so happy to hear this!

Cynthia Jenkins

5 years ago

Response from business
Thank you for the 5 star rating, Cynthia! We appreciate it!

BabyShark Doodoodoodoo

6 years ago

Matt was very helpful and although I was getting samples and information for my in-laws, he took the time to answer all of my questions. A great selection and friendly staff!

Response from business
Thank you, Stacy! We are thrilled to hear this and know that Matt will take great care of you and your in-laws!

Colleen Kirr

6 years ago

My husband and I have had the pleasure of working with Kim and Hayley to pick out all the floor and tile for our dream home. They have been an amazing duo to work with and have made all our ideas come to life. Not only were they amazing during the selection process they have been amazing with all the steps ever since. We have not met one person that was not friendly or helpful either in the showroom or over the phone. You cannot go wrong with Staff Carpet.

Response from business
Colleen, thank you so much for your kind review!! We could not be more pleased to hear that we could help with the flooring and tile in your dream home! Thank you for being such a great customer!

Keely Hunter

6 years ago

Dennis Schneider

6 years ago

Very friendly and knowledgeable staff....they are Awesome !!!

Response from business
Dennis,Wow, what a wonderful compliment to receive! Thank you for your review. We'll make sure to pass this along to our employees!

Angie Zentgraf

6 years ago

Tom Jennings

6 years ago

Response from business
Thank you for the 5-star rating, Tom!

BADASS - HELLHOUND

6 years ago

Response from business
Thank you for the rating!

Adan Flores

6 years ago

Good quality

Patrick Gilbert

6 years ago

Goldie Walls

6 years ago

Zack was excellent very knowledgeable and very helpful for me

Response from business
We are excited to hear that, Goldie! Thank you for the review!

Sue Bubert

6 years ago

Sherry L. Gray

6 years ago

Friendly, courteous, knowledgeable and good price.

Response from business
Thank you for your review, Sherry!

Joshua Lane

6 years ago

Response from business
Thank you, Joshua!

Eddie Simpson

7 years ago

Always find the flooring that I like.

Response from business
Glad to hear that! Thank you!

Michael Reed

7 years ago

Found our flooring and wall covering for our bathroom.

Response from business
That's great! Thank you for your business.

Jessica Shaffer

7 years ago

Response from business
Thank you for the 5 star rating, Jessica!

Chris Kreider

7 years ago

Response from business
Thank you for the positive rating, Chris!

Ian Born

7 years ago

Great staff

Response from business
Thank you for sharing, Ian! We are thrilled to hear this!

Martin Piatchek

7 years ago

Response from business
Thank you for your rating, Martin!

Ken Schrock

7 years ago

. Polite and experienced people and get you loaded up and on your way

Response from business
Thank you, Ken! We appreciate your review.

Linda Mckinney

7 years ago

Response from business
Thank you for the rating, Linda!

Ashton Hidlebaugh

7 years ago

Response from business
Thanks for the rating, Ash!

Tim Rasmussen

7 years ago

Response from business
Thank you, Tim!

Gary wasilewski

7 years ago

Local family business since 1971

Response from business
We pride ourselves on that! Thanks, Gary!

Gregory Gontarek

7 years ago

Great service. Worked with us to get what we needed at the time for the budget we had.

Response from business
We're glad to hear we were able to meet your budget and time frame needs! Thanks, Gregory!

Simonne Lashmett

7 years ago

Response from business
Thanks for the rating, Simonne!

Nancy Clifford

7 years ago

Response from business
Thank you, Nancy!

Shannon Seaton

7 years ago

Response from business
Thank you for the rating, Shannon!

Michael Doyle

7 years ago

Great place to get all your flooring needs and then people who work there are always awesome.

Response from business
Thank you for your review, Michael!

K Alnory

7 years ago

After checking out carpet at other places like Lowe's & Menards I ended up buying from Staff Carpet. The selection is good-the customer service is great-except one thing which I'll get to in a minute.. Knowledgeable sales people and they let me take home their sample boards to see how the carpet would look at my own home helping made to make decisions. I recommend doing this as the carpet looks very different in my home then it did under the fluorescent lights in the store. The only problem I had really.. When I finally decided on a carpet that they happen to have in stock. The installer that I have- I have my own people so I didn't use theirs.. asked if he could pick up the carpet the next day. They told him they couldn't cut 20 feet off of a roll in 24 hours! WHAT! I had to schedule my installer 5 days until Monday to pick up the carpet because they wouldn't cut 20 feet off a roll for me the next day. Maybe they're busy but, it seems to me that 24 hours is plenty of time to cut 20 feet of carpet off a roll and give it to my guy. I don't know if this is because they were not happy that I wasn't using them as the installer? But I found that to be unacceptable. All in all the carpet looks beautiful. I got a high grade nylon stain protected carpet, at a clearance price, for whatever reason maybe it was an Overstock or an over order idk but good for me! 2.07sq ft for a carpet selling for 3.09-3.59 So good deal! Looks great..I think so anyway

Alexis B

7 years ago

Dan Nudo

7 years ago

Donald Vinlove

7 years ago

Very helpful

Response from business
Thank you, Donald! We're happy to hear that!

Mike Felix

7 years ago

I worked with Jeremy Bailey and Zach Mast and had a very good experience resulting in my purchase of flooring. Would not hesitate to go back!

Response from business
Thank you for sharing, Mike! We are happy to hear about your experience and it was a pleasure to work with you.

MacKenzie Sullivan

7 years ago

Craig Jennings

8 years ago

Got a great deal on carpet tiles for my basement. Zach was very helpful and I spent less than half of the budget I had planned on spending!

Response from business
Craig, we are happy to hear that you had a great experience working with Zach and that you were able to find a product to fit your budget! Thank you for your review!

Cindy Hoyt

8 years ago

Very nice store and Jason M. was very helpful

Response from business
We are happy to hear that, Cindy! Thank you for the review!

Debbie Kibler

8 years ago

Lacy Barnett

8 years ago

We built a new home and purchased all of our flooring from Kim Staff at Staff Carpet. She made our home building experience great from start to finish. Not only is Staff's pricing extremely competitive (I did check that out) but there's no price tag on the service we received. Kim reached out to us asking if she could come see our flooring after it was laid to make sure it was laid perfectly and that we were happy. I was a pain and even had my entire upstairs flooring switched out after the boxes of flooring had already been delivered to my home and with a smile on her face never made me feel like I was a bother. There is nowhere else that I would even consider going in the future for my flooring/tile needs other than Staff Carpet.

Response from business
Lacy, thank you for the wonderful review! We are so happy to hear that you were pleased with your experience at Staff Carpet!

Wesley Hayes

8 years ago

Molly Everitt

8 years ago

I could give everyone a nice lengthy essay about how it's so nice to buy local, help out Springfield's growing community, and elaborate on the amazing customer service you receive at Staff Carpet. All of it is so true. However, my review goes towards the amazing family ethic the management at Staff Carpet has. Staff Carpet hired my significant other back in early 2016. During the last year I lost both of my parents. One parent was lost within his first 90 days. Staff Carpet always been so supportive of our families losses. I've never had to worry about my significant other not being able to be by my side during the hard times. But that is not all. Staff Carpet has graciously offered love and support. They have always reached out to our family to extend a helping hand if needed. A business like Staff Carpet is so rare. You will not find their hospitality anywhere. When you buy from Staff Carpet you are not only getting the best deal around, you are also supporting a team who holds everyone's best interest at heart. So every time you walk on Staff Carpet flooring, you know you're being supported by an amazing team.

Herb Blackaby

8 years ago

Great place for all your flooring needs.

Amy Vincent

8 years ago

They gave Teachers/Educators free carpet for our classroom. Thank you so much for doing so!

Anna Richard

8 years ago

I have received excellent service.most of the times have came in there..very helpful,staff

Nathan B

9 years ago

Knowledgeable staff and great stocking selection.

David Dodson

9 years ago

Great Staff

Tyler Henderson

9 years ago

Charley-James Stokes (CJ)

9 years ago

Decent selection.

Tammy Hearn

10 years ago

This is our second occasion to use this local family owned store. Both experiences were wonderful. The "staff" at Staff provided us wonderful, quick, responsive service. I rarely purchase flooring, but I find them to have very economical solutions to offer and wonderful customer service. Keep up the great work.

kevin Wiegman

11 years ago

We are brand new to the Springfield area and didnt know anybody. Our Realtor recommended we check out Staff Carpet as our new house needed carpet and hardwood. We could not have been happier in our decision. The staff there are very nice and knowledgable. Especially Kellen who really helped us make our decisions. Their prices cannot be beat anywhere!!! The installation was perfect. We really appreciate all their help!! We will be going back there again when we need flooring!!! The Pattons

Staff Carpet
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